Managing Conflicts & Difficult Situations
Conflicts and difficult situations are inevitable in both personal and professional environments
- Course Schedule
Classroom Sessions:
| Date | Venue | Price |
|---|
05 - 09 Aug 2025
Doha - Qatar
$ 5,950
14 - 18 Oct 2025
Doha - Qatar
$ 5,950
- Course Description
INTRODUCTION
Conflicts and difficult situations are inevitable in both personal and professional environments. Effectively managing these challenges is crucial for maintaining a positive and productive atmosphere. The “Managing Conflicts & Difficult Situations” course is designed to equip participants with the skills and strategies needed to navigate conflicts, foster collaboration, and enhance communication in various situations.
WHY IT MATTERS
Conflict resolution is a vital aspect of effective leadership and teamwork. Unresolved conflicts can lead to decreased productivity, low morale, and a toxic work environment. By addressing conflicts and difficult situations proactively, individuals and organizations can foster a culture of understanding, cooperation, and continuous improvement.
OBJECTIVES
- Understand the nature and sources of conflicts.
- Develop effective communication skills for conflict resolution.
- Acquire techniques for managing difficult situations.
- Foster a collaborative and inclusive work environment.
- Implement conflict resolution strategies in real-world scenarios.
WHO SHOULD ATTEND ?
This course is suitable for:
- Professionals at all levels seeking to enhance conflict resolution skills.
- Team leaders and managers interested in fostering a positive work environment.
- Human resources professionals aiming to improve communication within teams.
- Individuals looking to develop strategies for managing and preventing conflicts.
- Anyone interested in building collaborative and inclusive workplace dynamics.
- Course Outline
DAY 1
Introduction to Conflict Management
- Understanding the dynamics of conflicts
- Identifying common sources of conflicts
- The impact of conflicts on individuals and teams
DAY 2
Communication Skills for Conflict Resolution
- Active listening techniques
- Effective verbal and non-verbal communication
- Building rapport and empathy in communication
DAY 3
Techniques for Managing Difficult Situations
- Recognizing and addressing challenging behaviors
- De-escalation strategies
- Conflict prevention and early intervention
DAY 4
Building a Collaborative Work Environment
- Team-building exercises
- Promoting a culture of open communication
- Encouraging diversity and inclusion
DAY 5
Applying Conflict Resolution Strategies
- Role-playing and case studies
- Real-world applications of conflict resolution techniques
- Developing a personalized conflict resolution action plan
- Options & Brochure